Here to help
We’re happy to answer any questions you may have but before you get in touch we recommend checking our our FAQ page for a possible solution. Also search our Knowledge Base where you will find tutorials and trouble shooting guides.
Online Chat and Email
If you see the speech bubble on the bottom right hand corner of your screen, we’re online and ready to chat. If not, email is the best option for contacting us. You can expect a reply within 4 hours.
Email us
Showroom hours (excluding public holidays):
7:30am – 3:30pm Monday – Friday
Indulge your senses and smell our entire range of fragrances. You can also view samples of our glassware, lids, and most other products.
We have a computer here in our showroom that you can use to check pricing and information and staff are often (excluding peak times) on hand to answer your questions.
Please note that this is a showroom only (not a shop) and we are not able to process orders for collection on the spot.
Pick up and dispatch hours:
7:30am – 3:30pm Monday – Friday
Deliveries: We dispatch courier orders daily, Monday to Friday. Generally (except during peak times) items ordered prior to midday will be dispatched the same or next day.
Pick-ups: Please wait until you receive your “ready to collect” email before coming in, we don’t want you to waste a trip! Pick-up is available from 7:30am until 3:30pm Monday to Friday (we are closed on weekends). Come into the showroom where you will find your order on the pick-up shelf, please sign for it.
Address
34B William Pickering Drive
Rosedale, Auckland 0632
New Zealand
Phone: 09 448 1920
* Please note this is a sample room not a physical store, ALL orders are made online. We are unable to process on the spot pick ups*